For general information, please call our main number at (302) 998-2222 or email us at All staff extensions listed below are for our main number.


Andréa Cox

Community Engagement Manager I ext. 103, email:

As the Community Engagement Manager Andréa vigorously works to raise awareness of our mission and vision in our community. Andréa is responsible for managing & overseeing our 2,100+ volunteers, volunteer training, and all volunteer activities. Andréa acts as a liaison between Case Managers, shelter families and volunteers.


Carmen Black

Case Manager, Pathway to Housing I ext. 100, email:

Carmen is our primary Diversion Case Manager. In her role, Carmen arduously works to divert families in need from shelter altogether, by assisting them secure housing within 7-14 days. Simultaneously, Carmen provide rapid re-housing assistance to families experiencing homelessness in our local community.


Cathy Robertson

Operations Director I ext. 106, email:

Cathy serves as our Operations Director. In her role Cathy is primarily responsible for the day to day operations of Family Promise NNCC. Cathy supports each and every member of our team to ensure our staff is well positioned and able to carry out their responsibilities. Cathy works closely with Cheryl to manage financials, and implement when necessary new processes, procedures & policies.


Cheryl Christiansen/Tyler Shade (Incoming ED)

Executive Director I ext. 101, email:

Cheryl’s current role at Family Promise NNCC is Executive Director, in which she oversees the entirety of our staff and programs. Cheryl is responsible for ensuring all of our staff and the organization as a whole is consistently moving forward and ending family homelessness in our community. Cheryl’s leadership and vision is the driving force behind Family Promise NNCC.


Felicia McElveen-Hendricks

Senior Case Manager, Hospitality Network I ext. 102, email:

In her role as the Hospitality Network Case Manager, Felicia is tasked with helping families in our emergency shelter to quickly transition to permanent housing. Felicia works closely with our Community Engagement Manager and volunteers to ensure the Network is operating smoothly.


Georgette Foster

Case Manager, Pathway to Housing I ext. 104, email:

Georgette is the primary Case Manager for our Pathway to Housing Program. Georgette spends the majority of her time working with families in our community that are in need of assistance. Georgette works with our community families, identifies their needs, and helps them to quickly secure permanent housing quickly.


Kawanda McElveen

Case Manager, Hospitality Center I ext. 107, email:

Kawanda serves as our Hospitality Center Case Manager. In her position, Kawanda ensures the Hospitality Center is running smoothly, and works with all of our Center families to assist them secure employment and housing as soon as it’s feasibly possible.


Madeline Goodall

Development & Marketing Director I ext. 105, email:

As the Development & Marketing Manager, Maddie works diligently to raise awareness of the crisis of family homelessness in our community. Maddie manages grants, multiple fundraising campaigns, events, & all other development activities. Maddie is also primarily responsible for communications and all marketing activities.



Administrative Assistant

This position works closely with our Operations Director to ensure operations are running smoothly. This position regularly reviews inputted data, checking for accuracy and completion, in addition to assisting with the creation of family packets. This position assists staff wherever necessary.


Wendell Covell

Director of Family Services I ext. 111, email:

Serving as our Director of Family Services, Wendell directly oversees our Case Management Staff and homelessness services. Wendell works with Case Managers to ensure the highest quality of programming, and to ensure every family we serve secures permanent housing. In this role Wendell is primarily responsible for program evaluation, implementing innovative best practices, and ensuring the overall quality of our programs.