Staff

For general information, please call our main number at (302) 998-2222 or email us at info@familypromisede.org. All staff extensions listed below are for our main number.

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Andréa Cox

Community Engagement Manager I ext. 103, email: andrea@familypromisede.org

As the Community Engagement Manager Andréa vigorously works to raise awareness of our mission and vision in our community. Andréa is responsible for managing & overseeing our 2,100+ volunteers, volunteer training, and all volunteer activities. Andréa acts as a liaison between Case Managers, shelter families and volunteers.

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Carmen Black

Case Manager, Hospitality Center I ext. 107, email: carmen@familypromisede.org

Carmen serves as our Hospitality Center Case Manager. In her position, Carmen ensures the Hospitality Center is running smoothly, and works with all of our Center families to assist them secure employment and housing as soon as it’s feasibly possible.

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Cathy Robertson

Operations Director I ext. 106, email: cathy@familypromisede.org

Cathy serves as our Operations Director. In her role Cathy is primarily responsible for the day to day operations of Family Promise NNCC. Cathy supports each and every member of our team to ensure our staff is well positioned and able to carry out their responsibilities. Cathy works closely with Cheryl to manage financials, and implement when necessary new processes, procedures & policies.

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Cheryl Christiansen

Executive Director I ext. 101, email: cheryl@familypromisede.org

Cheryl’s current role at Family Promise NNCC is Executive Director, in which she oversees the entirety of our staff and programs. Cheryl is responsible for ensuring all of our staff and the organization as a whole is consistently moving forward and ending family homelessness in our community. Cheryl’s leadership and vision is the driving force behind Family Promise NNCC.

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Felicia McElveen-Hendricks

Senior Case Manager, Hospitality Network I ext. 100, email: felicia@familypromisede.org

In her role as the Hospitality Network Case Manager, Felicia is tasked with helping families in our emergency shelter to quickly transition to permanent housing. Felicia works closely with our Community Engagement Manager and volunteers to ensure the Network is operating smoothly.

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Francine Jenkins

Case Manager, Pathway to Housing I ext. 100, email: francine@familypromisede.org

Francine is our primary Diversion Case Manager. In her role, Francine arduously works to divert families in need from shelter altogether, by assisting them secure housing within 7-14 days. Simultaneously, Francine provide rapid re-housing assistance to families experiencing homelessness in our local community.

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Georgette Foster

Case Manager, Pathway to Housing I ext. 104, email: georgette@familypromisede.org

Georgette is the primary Case Manager for our Pathway to Housing Program. Georgette spends the majority of her time working with families in our community that are in need of assistance. Georgette works with our community families, identifies their needs, and helps them to quickly secure permanent housing quickly.

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Rachel Sikes

Administrative Assistant

Rachel Sikes works closely with our Operations Director to ensure operations are running smoothly. Rachel regularly reviews inputted data, checking for accuracy and completion, in addition to assisting with the creation of family packets. Rachel assists staff wherever necessary.

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Tyler Shade

Development & Marketing Director I ext. 105, email: tyler@familypromisede.org

As the Development & Marketing Director, Tyler works diligently to raise awareness of the crisis of family homelessness in our community. Tyler manages grants, multiple fundraising campaigns, events, & all other development activities. Tyler is also primarily responsible for communications and all marketing activities.

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Wendell Covell

Director of Family Services I ext. 111, email: wendell@familypromisede.org

Serving as our Director of Family Services, Wendell directly oversees our Case Management Staff and homelessness services. Wendell works with Case Managers to ensure the highest quality of programming, and to ensure every family we serve secures permanent housing. In this role Wendell is primarily responsible for program evaluation, implementing innovative best practices, and ensuring the overall quality of our programs.